Refund Policy
Scope
This policy applies to documentation services: record packs, annual binders, estate sets, and emergency access folios ordered from Service Elm Path. It does not apply to third-party Microsoft Store purchases of the Offline Wallet Tracker companion app.
Deposit refunds
New engagements require a 40% deposit after quote acceptance.
Full deposit refund: if you cancel within seven calendar days of deposit payment and we have not begun drafting.
Partial or no deposit refund: if drafting has started, deposits apply to work completed. We provide a written breakdown upon cancellation.
Balance payments
Final balances are due before shipping or vault release. If you cancel after draft approval but before binding, you owe fees for drafting and review hours per the quote.
Non-refundable items
- Rush surcharges once rush work has begun.
- Courier fees and customs charges already paid.
- Printed materials already bound and shipped.
- Vault storage months already elapsed.
Refund process
Email contact@service-elmpath.click with your quote reference and reason. We respond within five business days. Approved refunds return to the original payment method within fourteen business days.
Cancellations and rescheduling
Intake calls may be rescheduled once without fee if you notify us 24 hours ahead. Missed calls without notice may forfeit a rescheduled slot during busy filing seasons.
No-shows
If you fail to deliver client materials for 60 days after intake without communication, we may close the project and retain the deposit as compensation for reserved staff time.
Work already started
Partial drafts, index pages, and annex research completed before cancellation are non-refundable labor even if you do not receive final binders.
Materials purchased for your project
Specialty binders or third-party printing ordered specifically for your engagement are non-refundable once ordered.
Disputes
We prefer written resolution. Korean consumer dispute channels remain available where applicable.
Contact for refunds
Service Elm Path, Office 7, 65 Test-ro, Jung-gu, Daejeon 00000. Phone: +82 42 0000 4300. Email: contact@service-elmpath.click.